Support & Shortcuts Guide

Need help setting up Back Tap, resolving iCloud sync, or restoring purchases? Explore our quick guides below or reach out to our team.

Back Tap Shortcut Setup Guide

Follow these simple steps to enable double-tap screenshot tallying on iOS:

1. Step 1: Download the official signed shortcut:
   📥 安装快捷指令 (中文版) 📥 Install Shortcut (English)
2. Step 2: Tap "Add Shortcut" when prompted by iOS.
3. Step 3: Open iPhone Settings > Accessibility > Touch > Back Tap.
4. Step 4: Select Double Tap (or Triple Tap) and choose "Twally Back Tap Tally".

iCloud Sync Troubleshooting

Ensure both devices are signed in with an active Apple ID, have iCloud Drive enabled, and have granted Twally iCloud permissions in iOS Settings.

Restoring Twally Duo Purchases

If your Twally Duo subscription or lifetime purchase does not reflect automatically, navigate to Twally Settings > Shared Ledger Sync and tap "Restore Purchases".